Compliance & Ethics
Committed to ethical practices and regulatory compliance
Our Compliance Standards
We maintain the highest standards of compliance and ethical practices in all our operations
RBI Guidelines Followed
We strictly adhere to all RBI guidelines for debt collection and recovery practices.
No Harassment Policy
Zero tolerance for harassment. We maintain professional and respectful communication at all times.
Customer Dignity Maintained
Every customer is treated with respect and dignity throughout the collection process.
Call Recording & Monitoring
All calls are recorded for quality assurance and compliance monitoring.
Data Security
Customer data is handled with utmost confidentiality and protected with industry-standard security measures.
Trained & Verified Staff
All our collection executives undergo rigorous training and background verification.
RBI Guidelines We Follow
- Collection calls only between 7 AM to 7 PM
- No abusive language or threats
- Proper identification of collection agent
- Clear communication of outstanding amount
- Respect for customer privacy
- No public shaming or harassment
- Proper documentation of all interactions
- Grievance redressal mechanism in place
